At American Food & Vending you'll enjoy exceptional service, exceptional products, exceptional equipment, and an exceptional experience. For 30 years we've been serving Boston and surrounding areas in the same wonderful ways we hope to be soon serving you. This is the place to find answers to any remaining questions you may have. If you don't find the answer you need (or don't have the time to look), simply give us a call 800.553.2222 and you'll receive an immediate response from one of our knowledgeable representatives.

Is there a cost to my company for the vending equipment/service?
No, American Food and Vending will provide the machines and service free of charge.

How often do you come by and fill up the machines?
As often as needed. Most accounts will be re-stocked a minimum of once a week. Larger locations can be serviced as often as daily.

What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition and uniform in design.

What is the procedure if someone loses money in the machines?
Vending machines from time to time do take people's money. We can supply a refund bank for on-the-spot refunds. Our route drivers will also issue refunds.

If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond within four hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.

Can we request specific products?
Of course, you can either request a specific product through our website or talk to your account representative. We want to offer the products your employees want.

Is there a contract required?
No. Contracts can be provided if required.

How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor it's always nice to give them 30 days to move out. If you need the machines sooner than that we will make it happen. After we agree on an installation date, it shouldn't take more than 4 hours to move the machines in and get them all set up and working.

What are your service days and hours?
We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.